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Frequently Asked Questions

Production Information
Product Purchase and Delivery
Production Installation
Return and Refund
Product Upgrade and Support

Product Information

What is the main purpose of NoClone?

NoClone is a professional duplicate files finder and remover featuring byte-by-byte comparison and smart marker for deletion, which is recommended by ZDNet. NoClone focuses on scanning and removing duplicate files/folders, similar images and duplicate Outlook emails. The main purpose of NoClone is to tidy up your drives and save space for your devices.
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Is it safe to delete duplicate files?

By the new features of NoClone, files can be replaced by hard link. It is safe to delete the duplicates but retain the file organization. To see more about hard link , click here. In general, deleting duplicate files without hard link depends on situations. Files can be divided as data files and program/system files. Program files usually located in program folder or system folder which usually a .exe or .dll file. It is not recommended to delete files in Program File and Windows unless you are an advance user. For data file, it is safe to delete duplicate file after you preview the files before you delete.
For NoClone, it is safe to find out duplicates because NoClone compares files by a true byte-by-byte comparison which means NoClone only highlight files with same contents regardless of file name. And also you can search for same name or same size duplicates, depends on your search requirements. But it is strongly recommended to review files before deletion.
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What are the differences between versions?

There're differences between Free Trial Version, Home Edition and Enterprise Edition of NoClone. Check detail comparison of different versions here: http://noclone.net/Versions.aspx
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Does NoClone available in other languages apart from English?

Apart from English version of NoClone, Japanese version are now available. For details about NoClone Japanese version, please visit Reasonable NoClone Offical Web Site (Japanese).
A Great news: You can get 5 free licenses of NoClone Enterprise Edition v3.x if you traslate the user interface and documentation into other languages like German, French, Chinese, etc. Please contact us at cs@reasonables.com for further information.
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How to delete over 300,000 files if my version has limitation on it?

NoClone v6.1 has limitation on the number of files searching at a time. NoClone v6.1 Free Trial and Home Edition can scan on 300,000 files in a single session. NoClone Enterprise has no limitation on the number of files searching.
  • Activate NoClone
  • In "Search criteria", click "Browse"
  • Select the target path and click "OK"
  • Enter the file type you want to search in the file type field.
  • Click "Define Report" and set the "Min File Size" (eg. 0KB) and "Max File Size" (eg. 500KB)
  • Click Ok to confirm setting and close the define report dialog box.
  • If you need add more than 1 path, Click Add more path and click "Add>" to add the target paths and repeat step 2 - 6. If not , just move forward.
  • Click "Search" to start searching
  • In this way, NoClone could scan fewer files at a time as the file size is limited. After each searching, you may repeat step 2 to 8 with different "Min File Size" and "Max File Size" to have another search.
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    Product Purchase and Delivery

    Could I request a hard copy of the software instead of downloading NoClone from the website?

    You can either download the software from our web site at http://noclone.net/download.aspx or request an Installer CD-ROM from email us. For details about the Installer CD-ROM, please visit http://noclone.net/buy.aspx.
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    Does NoClone provide volume discount to batch buyers?

    Yes. We do offer Volume Discount to buyers. For details, please visit http://noclone.net/buy.aspx.
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    How can I purchase NoClone?

    You can purchase NoClone by this link: http://noclone.net/buy.aspx.
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    After I paid for the software, what I need to do next?

    After you paid for NoClone, a registration email is sent to you with your registration name and code. Please allow up to 20 minutes for the registration email to deliver. If you did't receive the email, please check that:
    • If the email address you gave us is different to the one you used for the payment agent, please check both email boxes.
    • Check your Junk Mail Folder
    • Check your spelling of your email address.
    If you still do not receive registration email from us, please feel free to contact our Customer Service at anytime.
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    After I input the registration code into NoClone, it seems not working. What should I do?

    Please make sure that characters are case sensitive, no leading and no ending space. If problems still exist, please feel free to contact our Customer Service at anytime.
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    I lost my registration email, what should I do?

    If you lost your registration detail, we can provide you another email with your order details, please contact our Customer Service at anytime.
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    How do I pay?

    1. Online Payment
      We accept payment from payment agents like PayPal, ShareIt and RegNow. If you pay by e-check using PayPal, please allow up to 4 days for the payment to confirm.
    2. Bank Deposit/ Wire Transfer
      Bank: The Hongkong and Shanghai Banking Corporation Limited (HSBC)
      Bank SWIFT code: HSBCHKHHHKH
      Bank address: 1 Queen's Road, Central, Hong Kong
      Name in account: Reasonable Software House
      Account no.: 808 032353 001(HKD) / 808 032353 274(USD)
      Bank Code: 004
    3. Phone Order
      You can call our payment agent including ShareIt and RegNow to purchase NoClone. For details, please visit http://noclone.net/mybuy.asp

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    Production Installation

    Where can I download the software?

    If you want to download NoClone, please visit http://noclone.net/download.aspx. Click the link and save NoClone onto your computer. After you have downloaded NoClone, extract the compressed file and run noclone to start installation.
    • Please note that you still download NoClone from the same link no matter which version you purchase, NoClone will identify the version when you enter the registration code.
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    My system crash when running NoClone, what should I do?

    • Please login your Windows as administrator, turn off all unnessary background programs e.g. Anti-virus programs and then run NoClone again.
    • You may try download the latest version of NoClone. Please visit http://noclone.net/download.aspx to download the latest version of NoClone. Please uninstall the current setup before the new installation.
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    Return and Refund

    I changed my mind and I think NoClone is not suitable for me, can I refund it?

    Sorry, we don't offer refund for change of mind.
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    My computer can't run NoClone, can I refund it?

    We don't offer return and refund once we sold our software. But if you found the software is not working in a technical way, please contact our Customer Service.
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    Product Upgrade and Support

    Mirror Upgrade

    We offer unlimited minor upgrades. That means you can upgrade NoClone from ver 6.1 to 6.1.x but not ver 2015.

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    What is maintenance plan?

    Maintenance is not required. If you stay current on your maintenance, the price is around 45% - 75% per year of the original purchase price of the licenses, and you receive all of the updates and upgrades while your maintenance is current.
    The license is included with at least 1 year of maintenance. If you would like to extend your maintenance, please log in with your email address at
    http://db.noclone.net/buy.aspx, and select the length of maintenance to extend.
    Please view the pricing below for maintenance.
    For Home Edition:
    1 yr maintenance - USD 16.9
    2 yr maintenacne - USD 30.4
    3 yr maintenance - USD 40.6
    For Enterprise Edition:
    1 yr maintenance - USD 59.9
    2 yr maintenacne - USD 107.8
    3 yr maintenance - USD 143.8
    Please log in with your email addreess at http://db.noclone.net/buy.aspx to view the pricing of other currencies.
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    How to change my registered email address?

    If your original registered email address is still accessable, please sumit your modification request at: http://db.noclone.net/EmailModify.aspx. If your original email address is inaccessable, please contact with our Customer Service by NC@reasonables.com.
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    How to upgrade my old version of NoClone to the latest version?

    NoClone 2014 Desktop is released. Please follow the steps here to upgrade to v2014:
    1. Uninstall NoClone. Please make sure the program is uninstalled completely. Click Start > Control Panel > Uninstall Programs, find NoClone and uninstall it.
    2. Download the latest version of NoClone at http://noclone.net/download.aspx
    3. Extract and install the downloaded program.
    4. If your NoClone license is in maintenance, please inquire your upgraded license code for the new version 4. If your NoClone license is in maintenance, please inquire your upgraded license code for the new version at: http://db.noclone.net/OrderEnquiry.aspx You will received your order information with updated license code.
    5. If your maintenance is expired, please extend it at: http://db.noclone.net/buy.aspx. Order confirmation with upgraded license code will be sent after your order completes.
    6. Use the latest license code to activate the new version of NoClone.

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    What if I lost my registration key?

    If you've successfully ordered our product at our website, you can enquire your registration key at http://db.noclone.net/OrderEnquiry.aspx.
    If you ordered our product from the 3rd parties, please contact with our Customer Service by NC@reasonables.com to enquire your registration key.
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    Why my registration code is not working?

    Registration code of different versions are different. Please try to get your code by your registered email address here if you have purchased Noclone 2013 within 1 year. If you cannot get the updated code, your maintenace plan is expired and you need to extend your maintenance period here: http://noclone.net/buy.aspx.
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    Why I still don't receive registration information after purchasing NoClone?

    If your payment is made with eCheck, it requires 4 business days to clear. If you need to activate NoClone immediately, place another order by credit card using ShareIt, PayPal or RegNow at http://noclone.net/buy.aspx . Email us after your second order and we will cancel your first order by eCheck.
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    Why my email can't be used to register?

    If you paid by RegNow or ShareIt, both of them do not accept "free" email address like Yahoo and hotmail. But PayPal accepts any email address.
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    Can NoClone handle duplicate MP3 files?

    NoClone can scan for duplicate mp3. Learn more here
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    Can NoClone handle duplicate files at MS Outlook?

    NoClone cannot scan duplicate attachements. However, there are some programs can find duplicate email. You can start your search by the term "duplicate email" in the search engine. Learn more here
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    After scanning the drive, NoClone didn't find any duplicate files from my computer, anything going wrong?

    There are 3 points to be aware in searching duplicates.

    1. You can check to see if the folders you search for is under Program Files or Windows folders. As these folders and their sub-folders. As these folders and their sub-folders are protected by NoClone, you have to disable "Protect system folder" to allow your search.
    2. Check whether your search only limited to a specific size (such as min = 500KB , max = 500KB) or just searching zero-sized files if you want to check for all files.
    3. Check whether the excluded path setting is the same as the included path setting.

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    What is Smart Marker?

    Smart Marker automatically mark files for deletion by click menu "3. Result Files" --> "Smart Marker (recommended)". You can mark files by date, size, version, path, file type and file name. However, you should use the preview box and opening file to ensure if marked files can be deleted. Delete files at your own risk.
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    Why the computer frozen out crashed?

    It is because NoClone is still comparing a lot of files, it may not halt. So it is recommended to wait for a few minute for completion.
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    Why I cannot uninstall NoClone?

    To uninstall NoClone:

    1. Click "Start" --> "Control Panel"
    2. Click "Add or Remove Programs"
    3. Select "Change or Remove Programs"
    4. Find Reasonable NoClone in the "Currently installed programs" list
    5. Click "Remove" to uninstall NoClone

    In this way, NoClone can be removed safely.
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    11/17/2014 4:21:26 AM modified.