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Frequently Asked Questions
Product Information
NoClone is a professional duplicate files finder and remover featuring byte-by-byte
comparison and smart marker for deletion. NoClone was recommended by ZDNet. NoClone
works very fast with limited number of files, however, in enterprise context, the
greatest challenge to NoClone is scalability problems.
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By the new features of NoClone4, Files can be replaced by hard link. It is safe
to delete the duplicates but retain the file organization. To see more about hard
link , click
here. In general, deleting duplicate files without hard link depends on
situations. Files can be divided as data files and program/system files. Program
files usually located in program folder or system folder which usually a .exe or
.dll file. It is not recommended to delete files in Program File and
Windows unless you are an advance user. For data file, it is safe to delete duplicate
file after you preview the files before you delete.
For NoClone, it is safe to find out duplicates because NoClone compares files by
a true byte-by-byte comparison which means NoClone only highlight
files with same contents regardless of file name. And also you can search for same
name or same size duplicates, depends on your search requirements. But it is strongly recommended to
review files before deletion.
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Trial Version:
A trial version will be expired in 30 days. If you feel the trial version works
for you, you can register and get the full version at http://noclone.net/buy.aspx
Home and Enterprise Edition:
The main difference of Home and Enterprise Edition is that Enterprise Edition can
search over unlimited network drives for
duplicate files in single scan while Home Edition is only limited to 5. For more
information please visit http://noclone.net/mybuy_details.aspxx
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Apart from English version of NoClone, Japanese version are now available. For details
about NoClone Japanese version, please visit Reasonable NoClone Offical Web Site (Japanese).
A Great news: You can get 5 free licenses of NoClone Enterprise
Edition v3.x if you
traslate the user interface and documentation into other languages like German,
French, Chinese, etc. Please contact us at general@noclone.net for
further information.
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In NoClone v.3.2 , NoClone can only search for maximum about 300,000 files in a
single search for 256MB main memory (the number varies depending on the size of
main memory). But we have overcame this problem in NoClone v4.0 and now capable
to search 1,000,000 files at a time. Although NoClone v3.2 may not search for large
scans of files at a time, you can divide the searching into 2 or more. To do this:
- Activate NoClone
- In "Search criteria", click "Browse"
- Select the target path and click "OK"
- Enter the file type you want to search in the file type field.
- Click "Define Report" and set the "Min File Size" (eg. 0KB)
and "Max File Size" (eg. 500KB)
- Click Ok to confirm setting and close the define report dialog box.
- If you need add more than 1 path, Click Add more path and click "Add>"
to add the target paths and repeat step 2 - 6. If not , just move forward.
- Click "Search" to start searching
In this way, NoClone could scan fewer files at a time as the file size is limited.
After each searching, you may repeat step 2 to 8 with different "Min File Size"
and "Max File Size" to have another search.
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Product Purchase and Delivery
You can either download the software from our web site at http://noclone.net/download.aspx or request an Installer CD-ROM
from email us. For details about the Installer CD-ROM, please visit http://noclone.net/buy.aspx.
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Yes. We do offer Volume Discount to buyers. For details, please visit http://noclone.net/mybuy_details.aspx.
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You can purchase NoClone by this link: http://noclone.net/buy.aspx.
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After you paid for NoClone, a registration email is sent to you with your registration
name and code. Please allow up to 20 minutes for the registration email to deliver.
If you did't receive the email, please check that:
- If the email address you gave us is different to the one you used for the payment
agent, please check both email boxes.
- Check your Junk Mail Folder
- Check your spelling of your email address.
If you still do not receive registration email from us, please feel free to contact
our Customer
Service at anytime.
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Please make sure that characters are case sensitive, no leading and no ending space.
If problems still exist, please feel free to contact our Customer Service at
anytime.
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If you lost your registration detail, we can provide you another email with the
details, please contact our Customer
Service at anytime.
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- Online Payment
We accept payment from payment agents like PayPal, ShareIt and RegNow. If you pay
by e-check using PayPal, please allow up to 4 days for the payment to confirm.
- Bank Deposit/ Wire Transfer
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Bank:
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The Hongkong and Shanghai Banking Corporation Limited (HSBC)
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Bank SWIFT code:
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HSBCHKHHHKH
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Bank address:
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1 Queen's Road, Central, Hong Kong
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Name in account:
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Reasonable Software House
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Account no.:
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808 032353 001(HKD) / 808 032353 274(USD)
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Bank Code:
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004
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- Phone Order
You can call our payment agent including ShareIt and RegNow to purchase NoClone.
For details, please visit http://noclone.net/buy.aspx
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Production Installation
If you want to download NoClone, please visit http://noclone.net/download.aspx.
Click the link and save NoClone onto your computer. After you have downloaded NoClone,
extract the compressed file and run noclone to start installation.
- Please note that you still download NoClone from the same link no matter which version
you purchase, NoClone will identify the version when you enter the registration
code.
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You may use the zip version instead as the self-extractor may contains bugs. You
can download the zip at http://noclone.net/noclone.zip.
Uninstall the existing setup before a new installation.
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- Please login your Windows as administrator, turn off all unnessary background programs
e.g. Anti-virus programs and then run NoClone again.
- You may try download the latest version of NoClone. Please visit http://noclone.net/download.aspx to download the latest version of
NoClone. Please uninstall the current setup before the new installation.
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Return and Refund
Sorry, we don't offer refund for change of mind.
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We don't offer return and refund once we sold our software. But if you found
the software is not working in a technical way, please contact our Customer Service.
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Product Upgrade and Support
Notice: We offer unlimited
minor upgrades. That means you can upgrade NoClone from ver 3.0 to 3.x but not ver
4.0.
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- Download the latest version of NoClone at http://noclone.net/download.aspx
- Click Start --> Control Panel --> Add/Remove Programs
- Find NoClone and uninstall it
- Extract and install the downloaded NoClone
If you can't find an entry in Add/Remove Programs, simply install the latest
version to overwrite the older version.
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Troubleshooting
If your payment is made with eCheck, it requires 4 business days to clear. If you
need to activate NoClone immediately, place another order by credit card using ShareIt,
PayPal or RegNow at http://noclone.net/buy.aspx . Email us after your second order
and we will cancel your first order by eCheck.
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If you paid by RegNow or ShareIt, both of them do not accept "free" email
address like Yahoo and hotmail. But PayPal accepts any email address.
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Due to byte-by-byte comparison, mp3 records from different sources cannot be detected.
Here is the suggestion for future release. Sure, we can compare the waveform to
see if they are similar but simplicity, we can list the mp3s with the same title
and singer under mp3 tags and then allow you to make files by sampling rate etc.
It is possible to implement the later case while difficult for the former case.
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NoClone cannot scan duplicate attachements. However, there are some programs can
find duplicate email. You can start your search by the term "duplicate email"
in the search engine.
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There are 3 points to be aware in searching duplicates.
- You can check to see if the folders you search for is under Program Files or Windows
folders. As these folders and their sub-folders. As these folders and their sub-folders
are protected by NoClone, you have to disable "Protect system folder"
to allow your search.
- Check whether your search only limited to a specific size (such as min = 500KB ,
max = 500KB) or just searching zero-sized files if you want to check for all files.
- Check whether the excluded path setting is the same as the included path setting.
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Smart Marker automatically mark files for deletion by click menu "3. Result
Files" --> "Smart Marker (recommended)". You can mark files by
date, size, version, path, file type and file name. However, you should use the
preview box and opening file to ensure if marked files can be deleted. Delete files
at your own risk.
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It is because NoClone is still comparing a lot of files, it may not halt. So it
is recommended to wait for a few minute for completion.
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To uninstall NoClone:
- Click "Start" --> "Control Panel"
- Click "Add or Remove Programs"
- Select "Change or Remove Programs"
- Find Reasonable NoClone in the "Currently installed programs" list
- Click "Remove" to uninstall NoClone
In this way, NoClone can be removed safely.
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